By accessing or using Dr Abbie Clinics’ services, including our website, booking system, or attending appointments, you agree to be bound by these Terms and Conditions. Please read them carefully.
- General
1.1 Scope of Services: Dr Abbie Clinics provides podiatry, lower limb, and related health services in accordance with professional, ethical, and legal standards. Our clinicians are qualified and registered under Australian health regulatory bodies.
1.2 Application of Terms: These Terms and Conditions govern all interactions with Dr Abbie Clinics, including:
In-person consultations and treatments
Telehealth and virtual consultations
Online booking systems, websites, and digital communication
Participation in research, education, or promotional activities where applicable
1.3 Acceptance of Terms: By using our services, attending appointments, or interacting with our staff or website, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree, you should not use our services.
1.4 Changes to Terms: Dr Abbie Clinics may update these Terms at any time. Updates will be communicated via our website. Continued use of our services constitutes acceptance of the revised Terms.
- Use of Services
2.1 Eligibility:
Patients must provide accurate and complete information about their personal and health details.
Minors and individuals unable to consent must have a parent or legal guardian provide consent.
Patients must be capable of understanding and following instructions relevant to their care.
2.2 Appointments:
All appointments are subject to availability and confirmation.
We may reschedule or cancel appointments due to clinician unavailability, emergencies, or unforeseen circumstances, with reasonable notice where possible.
Patients are expected to arrive on time; late arrivals may result in reduced consultation time or necessitate rescheduling.
2.3 Telehealth Services (if applicable):
Telehealth consultations require a private, quiet, and secure environment to ensure confidentiality.
Technical issues (e.g., internet interruptions, device malfunctions) may impact service delivery, and the clinic is not liable for outcomes caused by these issues.
Patients must ensure that any data shared via telehealth is accurate, complete, and up-to-date.
2.4 Service Limitations:
Services are intended to complement, not replace, care from other healthcare providers, unless explicitly agreed upon.
We reserve the right to decline or discontinue services if a patient’s needs exceed the clinic’s capabilities or if the patient’s behaviour is unsafe, abusive, or non-compliant.
- Patient Obligations
3.1 Accuracy of Information:
Patients must provide complete and accurate personal, health, and billing information, including updates on any changes in medical conditions, medications, allergies, or insurance details.
Failure to provide accurate information may impact care outcomes and legal obligations.
3.2 Compliance with Medical Advice:
Patients must follow treatment plans, advice, and instructions provided by Dr Abbie Clinics’ clinicians.
Non-compliance may affect treatment outcomes and the clinic’s ability to provide care.
3.3 Appointment Responsibilities:
Patients must notify the clinic promptly if they are unable to attend an appointment.
Late cancellations or missed appointments may incur fees, as outlined in our cancellation policy.
Repeated missed appointments may impact a patient’s ability to schedule future appointments.
3.4 Respectful Conduct:
Patients are expected to treat staff, other patients, and the clinic environment with respect.
Threatening, abusive, or disruptive behaviour may result in suspension or termination of services.
3.5 Legal and Ethical Obligations:
Patients must comply with applicable laws and clinic policies, including consent requirements, privacy rules, and payment obligations.
- Payments and Billing
4.1 Fees and Payment Timing:
All fees for consultations, treatments, and services are payable at the time of service, unless a prior written arrangement has been made.
Fees are displayed on our website, in-clinic, or communicated during the booking process.
4.2 Payment Methods:
Accepted payment methods include cash, EFTPOS, credit/debit cards, or approved online payment systems.
We may offer electronic invoicing for specific circumstances, subject to approval by the Practice Manager.
4.3 Insurance and Medicare:
Patients are responsible for providing accurate insurance or Medicare details.
While we may assist with claims, ultimate responsibility for payment, reimbursements, or co-payments rests with the patient.
Any gaps, shortfalls, or non-covered services are the patient’s responsibility.
4.4 Deposits and Cancellation Fees:
Certain appointments or procedures may require a deposit to secure the booking time. Patients will be advised if this is necessary.
Deposits are generally forfeited upon patient cancellation but remain subject to the refund rights outlined in Section 9.3 (Australian Consumer Law).
All late cancellation and missed appointment fees are governed by the specific terms and fees set out in Section 9, Cancellation and Refund Policy.
4.5 Billing Queries:
Any queries regarding invoices, charges, or payments should be directed to the Practice Manager promptly.
Disputes will be handled in accordance with standard billing practices and relevant legislation.
- Privacy and Confidentiality
5.1 Collection and Use of Information:
Dr Abbie Clinics collects, stores, and processes personal and health information in accordance with the Australian Privacy Act 1988, the Privacy Amendment (Private Sector) Act 2000, and our Privacy Policy.
Information is used only for purposes related to patient care, clinic operations, billing, research (with consent), education, and legal obligations.
5.2 Confidentiality:
All patient information is confidential and protected by law.
Staff and contractors are bound by confidentiality agreements and adhere to strict privacy protocols.
Disclosure of information occurs only with patient consent or as required by law, including reporting obligations for public health or legal compliance.
5.3 Access and Rights:
Patients have the right to access, correct, or request the deletion of their personal information, subject to any applicable legal or clinical retention requirements.
Requests for access or corrections should be submitted in writing to the Practice Manager.
- Use of Website and Online Services
6.1 Purpose:
The website and online services are provided for general information, patient engagement, and appointment bookings.
Information on the website is not intended as a substitute for professional medical advice, diagnosis, or treatment.
6.2 Acceptable Use:
You must not use the website to:
Submit false, misleading, or fraudulent information
Attempt unauthorised access to clinic systems, data, or accounts
Upload, transmit, or distribute harmful, offensive, or illegal material
Violate any applicable laws, regulations, or third-party rights
6.3 Website Content and Updates:
Dr Abbie Clinics may update, modify, or remove website content, functionality, or links at any time without prior notice.
The clinic is not responsible for the content or privacy practices of external websites linked from our site.
6.4 Security:
While we implement reasonable security measures, no system is completely secure. Users transmit information at their own risk.
Patients should avoid sharing sensitive health information through insecure or public channels online.
- Intellectual Property
7.1 Ownership:
All content on the Dr Abbie Clinics website and associated online platforms, including but not limited to text, images, logos, graphics, software, designs, and downloadable materials, is the property of Dr Abbie Clinics or its licensors.
All rights are reserved unless explicitly stated otherwise.
7.2 Permitted Use:
You may access, view, and download materials for personal, non-commercial use only.
Any reproduction, modification, distribution, republication, display, or commercial use of content without prior written consent is strictly prohibited.
Requests for permission to use intellectual property should be submitted in writing to the Practice Manager.
7.3 Trademarks and Branding:
All clinic names, logos, and service marks displayed on the website are registered or unregistered trademarks of Dr Abbie Clinics.
Use of these trademarks without explicit written permission is prohibited and may result in legal action.
- Limitation of Liability
8.1 ACL and Statutory Rights
Nothing in these Terms and Conditions is intended to exclude, restrict, or modify any non-excludable consumer rights or statutory guarantees under the Competition and Consumer Act 2010 (Cth) (including the Australian Consumer Law) or any other applicable law.
8.2 General Limitation of Liability
To the maximum extent permitted by law, Dr Abbie Clinics, its directors, employees, and contractors are not liable for:
Any indirect, incidental, special, or consequential losses or damages, including loss of income, profit, or opportunity, arising from your use of, or inability to use, our services or website.
Errors, omissions, or delays in website content or online services.
Loss or damage arising from technical failures, unauthorised access, or cyber incidents that are outside of our reasonable control.
Outcomes arising from a patient’s failure to follow medical advice, treatment plans, or instructions provided by our clinicians.
8.3 Limitation of Liability for Service Failure
Where Dr Abbie Clinics is liable for a breach of a Consumer Guarantee in relation to the supply of services, and where that liability can be limited under the ACL, the clinic’s liability is limited, at our option, to:
Supplying the services again; or
The payment of the cost of having the services supplied again.
8.4 Medical Advice and Treatment
Information provided on the website or online platforms is for general educational purposes only and should not be used as a substitute for professional medical advice, diagnosis, or treatment. Patients are responsible for following clinical instructions and seeking clarification from their practitioner where needed.
- Cancellation and Refund Policy
9.1 Appointment Cancellations:
Appointments may be cancelled or rescheduled with a minimum of 24 hours’ notice via phone, email, or the online booking system.
Cancellations made with less than 24 hours’ notice will incur a late cancellation fee equal to 50% of the scheduled service cost.
9.2 Missed Appointments (No-Shows):
Missed appointments (“No-Shows”) without any prior notice will incur a fee equal to 100% of the scheduled service cost. This fee represents the loss incurred from the dedicated time slot.
Repeated missed appointments may affect eligibility for future bookings.
9.3 Refunds:
Your rights under the Australian Consumer Law (ACL) are not excluded or limited by this policy.
Refunds for services, deposits, or prepayments are considered on a case-by-case basis.
Refund decisions are made in accordance with Australian consumer law (ACL) and may depend on the type of service, the time of cancellation, and the reason for the refund.
Any approved refunds will be processed using the original payment method unless otherwise agreed, in which case it will be done via bank transfer.
9.4 Special Circumstances:
In cases of emergency, serious illness, or other unforeseen events, exceptions to cancellation or refund policies may be made at the discretion of the Practice Manager.
- Complaints and Feedback
10.1 Raising Complaints:
Patients are encouraged to raise concerns, complaints, or feedback regarding any aspect of their care, service experience, or administrative matters directly with the clinic.
Complaints may be submitted via phone, email, in person, or using any designated online feedback form.
10.2 Handling and Resolution:
All complaints will be acknowledged promptly, investigated thoroughly, and addressed in accordance with Dr Abbie Clinics’ internal policies and professional standards.
Patients will receive timely updates regarding the status of their complaint and any corrective actions taken.
Where appropriate, complaints may be escalated to senior clinical staff or the Practice Manager for resolution.
10.3 External Review:
If a complaint cannot be resolved to the patient’s satisfaction internally, patients may contact relevant regulatory or oversight bodies, including:
The Health Care Complaints Commission (HCCC) for New South Wales
The Australian Health Practitioner Regulation Agency (AHPRA)
All patients have the right to seek external review of unresolved complaints.
10.4 Confidentiality:
Complaints and feedback are handled confidentially. Information is shared only with the relevant staff necessary to investigate and resolve the matter.
- Governing Law
11.1 Jurisdiction:
These Terms and Conditions, and your use of Dr Abbie Clinics’ services, are governed by the laws of New South Wales, Australia.
11.2 Dispute Resolution:
Any disputes arising under or relating to these Terms, including disputes over appointments, billing, or provision of services, must be resolved in accordance with the laws of New South Wales.
Patients agree to submit to the exclusive jurisdiction of the courts of New South Wales.
- Changes to Terms
12.1 Right to Update:
Dr Abbie Clinics reserves the right to update, amend, or modify these Terms and Conditions at any time.
Changes may be made to reflect regulatory requirements, clinic procedures, or technological updates.
12.2 Notification:
Updated Terms will be published on the clinic’s website and take effect immediately unless otherwise specified.
Patients are encouraged to review the Terms periodically to remain informed of any changes.
12.3 Continued Use:
Continued use of the clinic’s services following any updates constitutes acceptance of the revised Terms.
- Contact Information
13.1 Questions and Clarifications:
If you have any questions, concerns, or need clarification regarding these Terms and Conditions, you are encouraged to contact Dr Abbie Clinics directly.
13.2 Contact Methods:
Email: reception@dr-abbie.com
Phone: (02) 9545 4378
Postal Address: 27 Monro Ave, Kirrawee NSW 2232
13.3 Purpose of Contact:
You may contact us regarding any of the following:
Patient care and treatment queries
Billing, payments, or insurance questions
Website use or online service inquiries
Intellectual property questions related to clinic content
Complaints, feedback, or legal concerns
13.4 Response Commitment:
Dr Abbie Clinics will acknowledge your inquiry promptly and respond in a timely manner.
All communications will be handled in accordance with our Privacy Policy and confidentiality standards.
13.5 Scope of Document:
These Terms and Conditions govern patient care, website use, intellectual property, billing, privacy, and legal protections associated with the use of Dr Abbie Clinics’ services.
Effective Date: 4th December 2025
Clinic Website: https://dr-abbie.com/
